Codex reset not applied? Here’s what to check
Guide sources checked:
Check what was actually announced
Was the post announcing a plan or reporting completion? Read the follow-up before expecting a change. An old rollout message does not mean a reset is still happening today.
Was it a banked reset or an automatic reset?
A banked reset must be applied manually. Check whether one is available and whether your account matches the offer’s conditions. Compensation for an incident may only cover people who used a reset during a particular period.
Check your account and usage display
Refresh or reopen the Usage page and check the account and workspace. The display can take a short time to update. Compare the usage windows, not just a single percentage or a purchased-credit balance.
If it still looks wrong
If a reset is still missing or did not work as expected, contact OpenAI support with the details below. Redact personal information from screenshots so you can share the relevant usage information safely.
- The offer or announcement you expected the reset from
- When you used it, including date, time and time zone
- A screenshot of your current usage display with private details removed
- The Codex client and model you were using